We take pride in offering high-quality custom sublimated items that are personalized to your specifications. Each product is carefully crafted and undergoes a detailed sublimation printing process to ensure a unique and vibrant design.
Due to the customized nature of our sublimated items, we have implemented a strict no return policy. We believe this policy is necessary to protect the integrity of the personalization process and to ensure customer satisfaction.
Please note the following details regarding our no return policy for custom items:
- Personalized Design: Customized with your chosen design, artwork, or text. Once an order is placed, our production process begins promptly to bring your design to life. As a result, we are unable to accept returns or exchanges based on personal preferences, design choices, or changes of mind.
- Quality Control: We have stringent quality control measures in place to ensure that each product meets our high standards. Before shipping, we inspect each tumbler for defects, including manufacturing flaws, print quality, and overall functionality. Due to the nature of the process, there may be some ghosting on the bottom of the design, but rest assured, we are committed to delivering a flawless product to you.
- Defective Items: In the rare event that you receive a defective item, we will gladly address the issue. Defects refer to significant manufacturing flaws, dents, or damage that occurred during transit. If you believe your item is defective, please contact our customer support team within 2 days of receiving the item. We will guide you through the necessary steps for resolving the matter.
- Shipping Damage: While we take great care in packaging our products to withstand the shipping process, occasionally, damage may occur during transit. If your custom item arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution.
We understand the importance of customer satisfaction and strive to deliver exceptional products. We encourage you to carefully review your design, order details, and shipping address before finalizing your purchase. This ensures accurate personalization and a smooth order experience.
If you have any questions or concerns about our no return policy or need assistance with your custom products, please do not hesitate to contact our dedicated customer support team. We are here to help and provide the best possible service.
